Refund policy

Refund & Returns Policy for The Muse

At The Muse, we want you to love every piece you purchase from us. If something isn’t quite right, we’re here to help with a simple and transparent return process.

Returns

We accept returns within 14 days of the delivery date for eligible items.

To qualify for a return:

* Items must be unused, unworn, and in original condition
* All original tags, packaging, dust bags, and accessories must be included
* Items must not show signs of wear, damage, perfume, makeup stains, or alteration
* Proof of purchase or order confirmation is required

Refunds

Once your return is received and inspected, we will notify you regarding approval of your refund.

If approved:

* Refunds will be issued to your original payment method
* Processing times may vary depending on your bank or payment provider
* Original shipping fees are non-refundable unless the item arrived damaged or incorrect

Please allow 5–10 business days for the refund to appear in your account after approval.

Return Shipping

Customers are responsible for return shipping costs unless:

* The item arrived damaged
* The wrong item was sent
* There was a fulfillment error on our side

Late or Missing Refunds

If you haven’t received your refund yet:

1. Check your bank account again
2. Contact your credit card provider — processing times may vary
3. Contact your bank

If you still need assistance, please contact us at:
Contact@Themuseuae.com

Order Cancellations

Orders may only be canceled within 2 hours of placing the order. After this window, orders are processed and cannot be canceled.

For any questions regarding returns, refunds, or your order, contact us at:

The Muse Customer Support
Email: Contact@Themuseuae.com
Instagram: @themuse.uae
WhatsApp: