FAQ

Frequently Asked Questions

Orders & Payment

What payment methods do you accept?
We accept all major credit and debit cards, as well as Apple Pay and other secure payment methods at checkout.

Can I modify or cancel my order after placing it?
Please contact us as soon as possible at hello@themuseuae.com. We will do our best to accommodate changes before your order is dispatched.

Shipping

Do you ship within the UAE?
Yes, we offer delivery across all emirates. Standard delivery takes 2–4 business days.

Do you ship internationally?
We currently ship to select countries. Please reach out to us to enquire about international delivery to your location.

Returns & Exchanges

What is your return policy?
We accept returns within 14 days of delivery, provided items are unused and in their original packaging. Please visit our Shipping & Returns page for full details.

How do I initiate a return?
Email us at hello@themuseuae.com with your order number and reason for return, and our team will guide you through the process.

Products

Are your bags made from genuine leather?
Yes. All The Muse bags are crafted from high-quality genuine leather and suede by skilled artisans.

How should I care for my bag?
We recommend storing your bag in its dust bag when not in use, keeping it away from direct sunlight and moisture, and using a leather conditioner periodically to maintain its finish.

Still have a question?

We'd love to hear from you. Reach us at hello@themuseuae.com or via our Contact page.